Frequently Asked Questions

What makes Career Cloud different?

Our focus is connecting employers and job seekers. Every decision we make is centered around asking ourselves if the decision promotes our focus, or hinders it. For all users this means a clean and concise interface, no ads polluting the site, no popups, no click-bait. We've put the focus back on you. For our employers this also means straightforward, affordable pricing. There are no hidden fees to add your logo, bold text or include a link in your job description, and job postings are listed country-wide.

How does the free trial work?

When you sign up, you get full access to our Unlimited Plan for 30 days. We will email you when your trial is about to expire. You can then select a plan and pay by credit card to continue posting jobs. If you choose not to continue, your job posts will be suspended. You alway have access to your account dashboard, including past job postings and applicants.

How much does it cost to use Career Cloud?

Job Seekers use our site for free. Employers can create a free account, and only pay to post jobs. Our current rates can be found on our pricing page. Employers always have access to their account dashboard including past job postings and applicants, regardless of their subscription or credit status.

Can I cancel my subscription at anytime?

Absolutely! We never lock you in and there is no commitment. You pay monthly and can cancel at anytime. Once you cancel you will not be billed again, and you can continue to post jobs until the end of your current payment period. After your subscription ends you will continue to have access to your account dashboard, including past job postings and applicants.

What's the advantage to buying credits?

Credits are great for companies that only post a handfull of jobs per year. Each credit is good for a single 30 day job posting. Credits never expire.

Is my account information and payment data safe?

Account Data
At Career Cloud, we take your data security seriously. Our servers are located in a world class hosting facility that power more than 1.5 million websites in 100 different countries. Our hosting vendor is always up-to-date with the latest security bulletins and security patches. Their secure East and West Coast US data centers are staffed 24/7/365 with HP-certified technicians and armed security. Additionally, their Info Security Team guards their networks from new hacks, botnets, and phishing scams.

Credit Card & Payment Data
Your credit card and payment data are handled directly by our payment vendor Stripe. They are fully PCI-DSS compliant and handle billions of dollars worth of payments every year for businesses around the world. The payment pages on Career Cloud are served securely using Stripe's payment libraries, HTTPS, and Transport Layer Security (TLS). When you make a purchase or subscription payment, your credit card data is transmitted to Stripe for processing and storage. Your credit card data is not stored on Career Cloud's servers.

Do Career Cloud employees have access to my data?

Yes. Some employees on our management and software engineering team have the capability to access your entire account solely for the purposes of troubleshooting or debugging. We do this only when necessary and usually in response to a support request initiated by the customer.

Our general customer Support Specialists have limited access to your account information to assist in support requests initiated by the customer via a support ticket or by phone. To access your account data, a Career Cloud Support Specialist must be signed in to our Admin Dashboard and the access is logged.

For more information on how Career Cloud protects your privacy, please refer to our complete Privacy Policy.

Where can I get help and support?

To open a support request please use our support form.

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