Career Cloud

A Canadian job board and recruitment company. We help connect employers and job seekers across Canada.

Location

Edmonton, AB

Position Type

Full-Time

Career Path

Customer Service / Support

Posting Date

November 30, 2017

Customer Support Specialist

Job Description

As one of our support desk specialists, you are a key component in the overall success of the company and satisfaction of our customers! We are looking for individuals who love to help others, and are looking for great opportunities to grow within a new company! Our support desk works directly with our clientele providing remote Phone, Email, Twitter, and Facebook support. 

As a Level 1 Support Specialist, your key role is to make our clients happy! Your aim is to provide a pleasant and professional customer support experience, reduce frustration, and provide them with an experience that makes them feel heard and brings resolution. 

We are looking for bright, energetic people who enjoy working with others and solving problems, and who are willing to continue to learn and grow! 

The successful candidate will possess the following skill set: 

  • Excellent verbal and written skills
  • Able to work independently
  • Good problem solving skills
  • Great customer service skills
  • Positive attitude
  • Team player
  • Organized
  • Minimum 2 years support experience

Responsibilities include but are not limited to: 

  • Effectively communicate support information to clients
  • Provide first level support to end users 
  • Maintain documentation and log of all calls
  • Escalate tickets when needed to provide the utmost quality of service to our clients
  • Looking out for the best interest of the client
  • Prompt response and follow up for all inquiries and tickets
  • Regular training to develop yourself both personally and professionally
  • Answering phone call and e-mail requests
  • Reports to the Support Manger 

Please note that only those applicants selected for an interview will be contacted.

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